Privacy Policy

Last updated: 19 May 2026

Shepherd Construction Group ("Shepherd", "we", "us", "our") respects your privacy and is committed to handling your personal information openly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what information we collect when you interact with us - through our website, by enquiry, or during a project - how we use it, and the choices you have. If anything in this policy is unclear, please get in touch using the details at the bottom of this page.

Who we are

Shepherd Construction Group is a residential construction business based on the Sunshine Coast, specialising in granny flats, secondary dwellings, renovations, and outdoor projects.

  • Trading name: Shepherd Construction Group

  • Legal entity: Shepherd Construction Group Pty Ltd

  • ABN: 30 691 189 581

  • Address: Level 1 / 8 Innovation Parkway, Birtinya QLD 4575

  • Website: shepherdcg.com

What information we collect

We only collect information that's reasonably necessary to run our business and respond to enquiries. The information we collect depends on how you interact with us.

Information you give us directly

When you fill in a form, request a quote, book a consultation, or contact us by phone or email, we may collect:

  • Name and contact details (email, phone number, postal address)

  • Property address and site details

  • Details about the project you're considering (type of build, budget range, timing)

  • Any other information you choose to share in your enquiry

Information collected automatically when you visit our website

When you browse shepherdcg.com, we and our service providers may collect:

  • Your IP address and approximate location (city or region level)

  • Device type, browser, and operating system

  • Pages you visit, time spent on the site, and how you arrived (referring site, search term, ad clicked)

  • Interactions with forms, buttons, and content

This information is collected through cookies and similar technologies - see the Cookies and tracking section below.

Information collected during a project

If you engage us for a build, we'll collect additional information needed to deliver the project, including:

  • Identification and address verification

  • Payment and billing details (handled by our payment processor; we don't store full card details)

  • Site photographs and documentation

  • Correspondence relating to your project

How we use your information

We use your information to:

  • Respond to enquiries, prepare quotes, and arrange site consultations

  • Deliver projects we've been engaged for, including communication, scheduling, and invoicing

  • Improve our website and understand how visitors use it

  • Send marketing communications about our services, but only where you've opted in or it's reasonable to expect them given your prior contact with us

  • Meet our legal, regulatory, and contractual obligations

  • Protect our business, our clients, and our website from misuse

We don't sell your personal information to third parties.

Who we share your information with

We share information only where it's necessary to operate our business and deliver our services. This may include:

  • Subcontractors and trades working on your project (limited to what they need)

  • Our suppliers and consultants (designers, certifiers, council liaison) where relevant to your build

  • Service providers that help us run the business - including our website host, email platform, CRM, and accounting software

  • Analytics and advertising platforms including Google Analytics and Google Ads (see Cookies and tracking)

  • Government and regulatory bodies where required by law (e.g. council approvals, ATO reporting)

  • Professional advisors including our lawyers, insurers, and accountants where necessary

We require our service providers to handle your information securely and only for the purpose we've engaged them for.

Cookies and tracking

Our website uses cookies and similar tracking technologies to understand how visitors use the site and to improve our marketing.

Google Analytics 4 (GA4)

We use Google Analytics to measure how people find and use our website. GA4 collects information about your visit (pages viewed, time on site, device, approximate location) and combines it with data from other visitors to produce aggregated reports. This information helps us improve the site and our service.

Google Ads

We run advertising through Google Ads. This means:

  • We track which ads led to enquiries so we can measure what's working

  • We may show ads to people who have previously visited our website (remarketing)

  • Google may use cookies to show our ads on other websites you visit

Google Business Profile

When you find us through Google Search or Maps, Google collects information about that interaction. This is governed by Google's own privacy policy.

Managing cookies

You can control or disable cookies through your browser settings. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, and adjust your Google ad preferences at adssettings.google.com.

Disabling cookies may affect how parts of our website function.

Marketing communications

If you've enquired with us or engaged us for a project, we may occasionally send you information about our services, project updates, or relevant news.

Every marketing email we send includes an unsubscribe link. You can opt out at any time, and we'll action the request promptly.

How we store and protect your information

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

  • Storing data on secured systems with access controls

  • Using reputable third-party platforms with their own security measures

  • Limiting access to personal information to people who need it for their work

  • Training our team on appropriate handling of personal information

No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we can't guarantee absolute security.

How long we keep your information

We keep personal information only as long as we need it for the purpose it was collected, or as required by law. In practice:

  • Enquiries that don't progress to a project are typically kept for up to two years

  • Client project records are kept for a minimum of seven years to meet legal and tax obligations

  • Marketing contact details are kept until you unsubscribe or ask us to remove them

When information is no longer needed, we destroy or de-identify it.

International data transfers

Some of our service providers — including Google — are based overseas or store data on servers outside Australia. By using our website or engaging with us, you acknowledge that your information may be transferred to and processed in countries with different data protection laws than Australia, including the United States.

We take reasonable steps to ensure these providers handle your information consistently with the Australian Privacy Principles.

Your rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you

  • Correct any information that's inaccurate or out of date

  • Request deletion of information we no longer need to keep

  • Opt out of marketing communications at any time

  • Make a complaint if you believe we've mishandled your information

To exercise any of these rights, contact us using the details below. We'll respond within a reasonable timeframe — usually within 30 days.

If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Children's privacy

Our services are not directed to children under 16. We don't knowingly collect personal information from children. If you believe we've collected information from a child, please contact us and we'll remove it.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The most current version will always be on this page, with the "Last updated" date at the top.

For significant changes, we'll let you know directly where we have your contact details.

Contact us

If you have a question about this policy, want to access or correct your information, or wish to make a complaint, please contact us:

Shepherd Construction Group Email: sales@shepherdcg.com Phone: 0423 829 853 Address: Level 1 / 8 Innovation Parkway, Birtinya QLD 4575

This policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We review it regularly to ensure it reflects current practices